DPOSPHERE CANCELLATION AND REFUND TERMS
- RIGHT OF WITHDRAWAL AND EXCEPTIONS
1.1. The BUYER, in accordance with Law No. 6502 on the Protection of Consumers, has the right to withdraw from this Agreement and cancel their membership by notifying the SELLER via the Internet Site or by sending an email to [email protected] within 14 (fourteen) days from the date of purchase of the Service, provided that the Agreement is approved. In this case, the purchase will be refunded to the BUYER within 14 (fourteen) days without any deduction.
1.2. Since the BUYER’s commencement of the private tutoring program purchased from the SELLER before the expiration of the 14 (fourteen) day withdrawal period constitutes an “Exception to the Right of Withdrawal” in accordance with Article 15 of the Regulation on Distance Contracts, the BUYER will not be able to exercise the right of withdrawal once the relevant private tutoring program has commenced.
- FORCE MAJEURE
2.1. Events such as natural disasters determined by laws, wars, mobilizations, fires, explosions, strikes, lockouts, revocation of authority, suspensions, decisions taken by official authorities, and events occurring beyond the control of the company that partially or completely disrupt the company’s operations temporarily or permanently are considered force majeure. In such cases, the company will not be liable for not performing or delaying the performance of its obligations during the continuation of the force majeure. The company will immediately notify the member of the situation in writing or through other communication channels following the occurrence of force majeure.
- PROCEDURE FOR REFUND TO CREDIT CARD:
3.1 In cases where the BUYER exercises the right of withdrawal or in cases where the product subject to the order cannot be supplied for various reasons or where a decision is made by the Arbitration Board for the refund of the amount to the Consumer, the procedure for refund to the credit card is as follows:
3.2. The BUYER requests a refund from the relevant page on the website.
3.3. The SELLER initiates the refund transaction via the iyzico payment system for the full amount paid to the BUYER.
3.4. In the event of a refund of goods and services purchased with a card, the SELLER cannot make cash payment to the BUYER in accordance with the contract made with iyzico.
3.5. When a refund transaction is made, the SELLER will refund the payment through the relevant software tool, and since the Merchant, namely the SELLER, is obliged to pay the relevant amount to the Bank in cash or by setoff, cash payment cannot be made to the BUYER according to the procedure mentioned above. The completion of the refund process may vary depending on the speed of the bank under ordinary conditions.
3.6. Refund to the credit card will be made by the Bank after the SELLER has paid the amount to the Bank in a single transaction through the online payment system provided by iyzico. The BUYER acknowledges and undertakes that they have read and accepted this procedure.
- RESOLUTION OF DISPUTES
In case of disputes arising from the implementation of this Agreement, the Consumer Problems Arbitration Board or Consumer Courts in the place where the BUYER has purchased the service or where their residence is located, within the monetary limits determined by the Ministry of Trade, are authorized.
- EFFECTIVENESS
5.1. With the acceptance and approval of this Agreement and the completion of the payment for the order placed via the website, the BUYER will be deemed to have accepted all the terms of this Agreement, and this Agreement will enter into force.
5.2. The BUYER acknowledges, declares, and undertakes that they have been informed by the SELLER in a clear manner, in accordance with the Internet environment and Law No. 6502, regarding the name, title, address, telephone and other access information of the SELLER, the basic characteristics of the service subject to the Agreement, the sales price including taxes, the payment method, all preliminary information regarding the service subject to sale, how to exercise the “right of withdrawal” and the obligations and rights imposed by this Agreement, that they have confirmed this preliminary information electronically and subsequently placed an order for the service, and that they accept, declare, and undertake.
5.3. The Personal Data Protection Law Information Text and Preliminary Information Form on the website www.dposphere.com, the Dposphere Membership Agreement, and the invoice issued upon the order placed by the BUYER are integral parts of this Agreement.
